Servicing (Sharpening & Repairs)

Disclaimer: Tools are sharpened at the customer's request and at customer's risk. No guarantees are made regarding edge retention, performance, or suitability for a specific task. When you add to cart and pay you agree to these terms. No refunds.

Location: St. John’s, Newfoundland

Turnaround: Sharpening takes 1–2 business days at least

E-File & Lamp cleaning takes 1-2 business days at least

E-File & Lamp repairs takes 1-3 business days at least

How to get the items to us: Drop-off or Mail-in

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How to Get Your Tools Sharpened or Equipment Cleaned/Repaired

Must: Tools must be cleaned with proper protocol of CS20 before being sent or dropped off. If tools are dirty, we will not complete work and no refund will be issued! Equipment must be wiped down with RTU before being mailed or dropped off, we will not complete work and no refund will be issued!

Drop-off

  • Bring your tools or equipment to our St. John’s location.
  • Contact us to schedule: atlanticnailsupply@gmail.com or (709) 764-4359 or add the correct items to cart, with the proper quantity you will be dropping off. 

Mail-in

  • Order sharpening or repair online (includes service + return label, you will pay the shipping at checkout), or add the correct items to cart, with the proper quantity you will be shipping in & getting serviced. 
  • Follow the instructions to prepare your package
  • Ship your items to us
  • When shipping in equipment you must send in a written form explaining what is being done, cleaning or repair. If repair what is the issue/s you are experiencing.
  • Here is the PDF you can print for equipment: Equipment Form
  • Here is the PDF you can print for tools: Tool Form

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WE CANNOT SHARPEN: Curved or “moon” nippers


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Parts: If your equipment requires new parts and you are outside of warranty, parts will cost extra per part, you will be contacted with a quote and details before we continue.

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Instructions

SHIPPING & LIABILITY (READ BEFORE YOU START)

  • The "Delivery" charge at checkout covers tracked return shipping back to you.
  • You are responsible for shipping your tools & equipment to us.
  • We do not assume liability for lost inbound packages. Please use a shipping method with tracking.

HOW TO SEND YOUR TOOLS

  1. Add the items you need sharpened to your cart.
  2. At checkout, use your return address as the delivery address.
  3. Carefully package tools in a padded envelope or box, wrapping blades securely.
  4. Include a note with:
    • Full name
    • Order number
    • Phone number
    • Email
    • Return shipping address

Failure to include this information may result in your tools being returned without sharpening or refund.

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HOW TO SEND YOUR EQUIPMENT 

  1. Add the services you need to your cart.
  2. At checkout, use your return address as the delivery address.
  3. Carefully package equipment in a well padded box, including all parts, including chargers. 
  4. Include a note with:
    • Full name
    • Order number
    • Phone number
    • Email
    • Return shipping address
    • When shipping in equipment you must send in a written form explaining what is being done, cleaning or repair. If repair what is the issue/s you are experiencing.

Failure to include this information may result in your equipment being returned without service or refund.

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Must: Tools must be cleaned with proper protocol of CS20 before being sent or dropped off. If tools are dirty, we will not complete work and no refund will be issued! Equipment must be wiped down with RTU before being mailed or dropped off, we will not complete work and no refund will be issued!

Ship your tools & equipment to:

Atlantic Nail Supply

210 Kenmount Road

St. John’s, NL A1B 3R2

Canada 

**If your tools or equipment get lost or damaged in shipping we take no responsibility. So if you are shipping it in, we suggest you insure your package and have it tracked.