Shipping, Returns & Service Details
What if it gets lost or stolen?
Once your package is in the care of the Canada Post, we cannot be held responsible for lost or stolen packages, especially if you choose to ship without insurance and tracking.
We ship each package with a tracking number (unless requested otherwise).
In a perfect world - we would have ultimate control over the Postal System - but we are at the mercy of their mistakes - we also can’t be held responsible for a neighbor’s sticky fingers. If you think you have such neighbors - consider sending your package to a friend or to your work address.
If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer’s expense.
We provide proof of shipment with the tracking link so you can follow it along its journey. If you choose a shipping option at check out that does not offer tracking and insurance, we will not be held responsible for lost or stolen packages. Standard insurance is $100.00CDN. Should you wish to add additional insurance, please contact us.
We are able to track each package from our side as well, but please understand we can only see the information associated with each tracking number just like you. We do not have access to additional information.
Lost Packages:
Unfortunately, at different times the odd package is lost, you are covered up to $100 if you chose to ship using a method that has a tracking number. You may be eligible for additional insurance coverage if you purchased at the time you shipped.
If your package is marked as delivered by Canada post and you do not have your package, we can submit a claim on your behalf. However, we will not be held responsible for lost items by Canada Post or any other carrier used. If your tracking number states it has been delivered, this is what we go by.
Returns/Refund/Exchange Policy
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Please email us at atlanticnailsupply@gmail.com to notify us of the following:
•Received damaged items
•Manufacturer defects
•Missing items from your order
In the event an error is made on your order, or an item arrives damaged, please notify us within 48hrs of receiving your package. Return shipping is at the buyers expense. If return items are not received within 14 days from initial contact no refund will be issued.
Email is preferred (atlanticnailsupply@gmail.com) please provide an explanation as well as pictures. We will contact you as soon as possible. Email is our preferred method of contact so both parties have information clearly stated in print if required.
CLEARANCE ITEMS ARE FINAL SALE WITHOUT EXCEPTION
**Canada Post Strike Action - Should a Canada Post strike occur, we will do our best to procure the best shipping options for our customers.
Canceled Orders:
Already Shipped:
If your order has already been shipped out, you will have to return package unopened, at your expense, you will be deducted the original shipping cost from order and a re-stocking fee up to 25% will be applied to all canceled orders. Before refund is issued, you will see this reflected in the amount refunded.
Processed/Picked:
A re-stocking fee up to 25% will be applied to all canceled orders. Before refund is issued, you will see this reflected in the amount refunded.
Service Details & Policy
Disclaimer: Tools are sharpened at the customer's request and at customer's risk. No guarantees are made regarding edge retention, performance, or suitability for a specific task. When you add to cart and pay you agree to these terms. No refunds.
Location: St. John’s, Newfoundland
Turnaround: Sharpening takes 1–2 business days at least
E-File & Lamp cleaning takes 1-2 business days at least
E-File & Lamp repairs takes 1-3 business days at least
How to get the items to us: Drop-off or Mail-in
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How to Get Your Tools Sharpened or Equipment Cleaned/Repaired
Must: Tools must be cleaned with proper protocol of CS20 before being sent or dropped off. If tools are dirty, we will not complete work and no refund will be issued! Equipment must be wiped down with RTU before being mailed or dropped off, we will not complete work and no refund will be issued!
Drop-off
- Bring your tools or equipment to our St. John’s location.
- Contact us to schedule: atlanticnailsupply@gmail.com or (709) 764-4359 or add the correct items to cart, with the proper quantity you will be dropping off.
Mail-in
- Order sharpening or repair online (includes service + return label, you will pay the shipping at checkout), or add the correct items to cart, with the proper quantity you will be shipping in & getting serviced.
- Follow the instructions to prepare your package
- Ship your items to us
- When shipping in equipment you must send in a written form explaining what is being done, cleaning or repair. If repair what is the issue/s you are experiencing.
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WE CANNOT SHARPEN: Curved or “moon” nippers
(Unsure what this is please check photo in service description)
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Parts: If your equipment requires new parts and you are outside of warranty, parts will cost extra per part, you will be contacted with a quote and details before we continue.
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Instructions
SHIPPING & LIABILITY (READ BEFORE YOU START)
- The "Delivery" charge at checkout covers tracked return shipping back to you.
- You are responsible for shipping your tools & equipment to us.
- We do not assume liability for lost inbound packages. Please use a shipping method with tracking.
HOW TO SEND YOUR TOOLS
- Add the items you need sharpened to your cart.
- At checkout, use your return address as the delivery address.
- Carefully package tools in a padded envelope or box, wrapping blades securely.
- Include a note with:
Full name
Order number
Phone number
Email
Return shipping address
Failure to include this information may result in your tools being returned without sharpening or refund.
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HOW TO SEND YOUR EQUIPMENT
- Add the services you need to your cart.
- At checkout, use your return address as the delivery address.
- Carefully package equipment in a well padded box, including all parts, including chargers.
- Include a note with:
Full name
Order number
Phone number
Email
Return shipping address
When shipping in equipment you must send in a written form explaining what is being done, cleaning or repair. If repair what is the issue/s you are experiencing.
Failure to include this information may result in your equipment being returned without service or refund.
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Must: Tools must be cleaned with proper protocol of CS20 before being sent or dropped off. If tools are dirty, we will not complete work and no refund will be issued! Equipment must be wiped down with RTU before being mailed or dropped off, we will not complete work and no refund will be issued!
Ship your tools & equipment to:
Atlantic Nail Supply
210 Kenmount Road
St. John’s, NL A1B 3R2
Canada
**If your tools or equipment get lost or damaged in shipping we take no responsibility. So if you are shipping it in, we suggest you insure your package and have it tracked.
